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Monday May 28, 2018

Tshwane launches service delivery complaints app

The new app for the City of Tshwane enabling residents to lodge service delivery complaints will go a long way towards fostering participatory democracy and accountability by the municipality.

The launch of the app has been met with a positive response from residents, who have already taken advantage of technology to air their frustrations about service in the City. During the budget speech on Thursday, mayor Solly Msimanga gave a thumbs-up to the app, thanked those who had used it and encouraged more people to follow suit.

Some issues raised by people through the app were highlighted in Msimanga's speech, in which he promised to give them attention.

"The Tshwane E-Government is a citizen engagement app that fosters participatory democracy, accountability and responsiveness.

"Through this app, citizens and stakeholders can raise issues, provide input and influence the City's policies and strategies," he said.

Msimanga said the app was available for both Android and IOS devices.

"Residents and stakeholders can download the app on their smart devices and participate in the affairs of the City. The app will go through continuous improvements in the coming months and we hope to expand its service offering to residents," he said.

Dembe Nelufule, one of the residents who uses the app, wrote: "I think this app will be a good thing and the community will also benefit from it – if people use it in a proper way and if someone will be checking on it for 24 hours".

In response, Msimanga said as part of the development of the app to its full potential, the municipality would set up a back office, where the app would be manned appropriately.

Another input came from the Ward 87 community, which asked for its priorities to be considered in the City's Integrated Development Plan (IDP) or budget for 2018/19.

Msimanga said the community's input during the IDP and budget outreach didn't fall on deaf ears.

"Budget has been allocated to deal with the issue of available land for the development of the informal settlements in the ward," he said.

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