Joburg to spend millions to boost billing turnaround
Joburg's efforts to sort out the revenue and billing system are not yet over, with two more big consultancy contracts under way.
Seth Fairfield, left, and Tina Halkiadakis wait in line at the City of Joburg open day in November.
More than a year after launching the Revenue Roadmap to address the billing system woes, the City of Joburg is looking for consultants to fix 180 gaps in the system.
And the council also has another R283 million contract on IT work for the revenue department.
The city is currently considering bids for the Roadmap fixes.
The tender, issued in November, called for "suitably qualified and experienced service providers to provide suitable professional resources to implement the interventions emanating from the Revenue Step Change Roadmap".
Five bids are in: Nambiti Technologies (R18.9m); KPMG Services (R29.9m); PricewaterhouseCoopers (R41.1m); Ernst & Young (R44.2m); and Deloitte & Touche (R61.5m).
The Roadmap work will take a year.
"The scope of the Revenue Step Change programme entailed the addressing of the systems, the processes, the training/up-skilling, IT/infrastructure enhancements, customer services, revenue collection, data management, valuations and financial management," says the tender document.
"The specific areas included the call centre, customer service centres, query resolution, backlogs in the processing of property ownership, clearances, property valuations, accurate invoices and the customer interface.
"As a result of the analysis of the processes, data, technology and people, a total of 180 gaps were identified."
The fix involves interventions in these areas: customer and property details; query and billing resolution; call centre management; revenue accuracy; credit management; and cash management.
The tender indicates that the team will have both City of Joburg staff and key personnel from the contractor, including an implementation manager "responsible for overall delivery of the interventions and the operating models".
The second contract, an IT tender awarded late last year, is a three-year contract for R283m with EOH Mthombo.
It's a contract for SAP services, the computer system used to run the city's revenue system, and includes development, support and maintenance.
City spokesman Kgamanyane Stan Maphologela said the IT tender was for the renewal of SAP professional services, including support and system maintenance, SAP upgrades and system enhancements, additional SAP functionality, training, SAP support, call centre telephony and services, and billing resolution.