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Tuesday Nov 22, 2011

Cape Town dealing with thousands of transport queries

Cape Town's transport information centre logged more than 150 000 calls last month, and 40 percent of these were about Metrorail.

Based at the city’s Transport Management Centre in Goodwood, the 24-hour call centre handles calls on all forms of public transport.

These includes Metrorail, MyCiTi and Golden Arrow. It also deals with the queries and complaints around parking management in Cape Town and traffic signals.

This year an average of 5 052 calls were received every day.

Between October last year and November this year, 1.9 million calls were received. During this period, at its peak, more than 12 000 calls were received on one day.

Brett Herron, the mayoral committee member for transport, roads and stormwater, said most calls were received on Fridays and Saturdays.

Herron said the city had agreements with the different providers which prevented it from disclosing information about them without written consent.

According to the figures, the centre received 158 799 calls last month, and 40 percent were inquiries related to Metrorail.

The centre also has to provide letters to commuters who are constantly late due to delayed trains for their places of work.

Herron said the centre only recorded 1 584 complaints. They were about the different public transport operators as well as gripes around kerbside parking in the city.

The bulk of the calls were from commuters seeking information.

Other services include information about road closures and transport options during big events at the Cape Town Stadium.

He said the centre had noted an increasing demand from both local commuters and tourists.

Herron said the city was looking at ways to make information more accessible to residents and service providers. More details on these plans would be released towards the middle of next year.

Cape Argus


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