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Wednesday Jul 10, 2013

ANC gets taste of Joburg billing chaos

The ANC has fallen victim to Joburg's billing chaos, receiving a bill of R3.5 million for rates and services allegedly owed by Luthuli House.

The party has now finally admitted that many bills issued by the council are 'faulty'.

However, unlike many residents who tear their hair out and spend hours queueing at peoples' centres, or on the phone and sending hundreds of faxes and e-mails, the error was allegedly corrected immediately.

The bill, dated May 24, was posted on the eNCA website yesterday. It was accompanied by a threat of legal action if the R3 511 248.44 was not paid up.

ANC spokesman Keith Khoza told eNCA that when the party received the bill, it lodged a formal complaint.

'It's part of many bills sent out to many residents that was faulty,' he was quoted as saying.

'What we know is that the City of Joburg has set a process in motion to deal with complaints. There might be some residual bills that still need to be rectified.'

City spokesman Stanley Maphologela said although he could not discuss individual customer accounts, 'the Luthuli account was among the (most) well paid on a monthly basis without fail'.

The ANC brought the billing error to the municipality's attention and it had been rectified, according to Maphologela.

The DA's Linus Muller, who assists residents with incorrect bills, said he had been on the verge of offering to help the ANC

'The city's administration frowns upon the escalation of billing queries with reference number, logged less than 90 days ago.

'I am happy to see that Luthuli House logged a call, but I wonder if the normal query resolution procedure was followed.

'It would have been ironic and rather embarrassing for the city if Luthuli House's water and/or electricity supply was disconnected before the query had been resolved.

'Many municipal clients with erroneous bills, whose services have been disconnected, would agree,' Muller said.

The Star


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